#WhoKnew - What 4,000 Car Buyers & Service Customers Say About the Industry

From Artificial Intelligence to buying a vehicle solely online, 4,000 recent car buyers and service customers share their opinions on how social media and online reviews impact their dealership selection. We will break down the results into actionable data that can be implemented at the OEM, group and individual dealership level and help guide decisions that improve the customer experience and financial results.